Terms & Conditions - Rejuvix Labs

Terms & Conditions

Welcome to Rejuvix Labs. By accessing or using our website (www.rejuvixlabs.com.au), purchasing our products, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. Rejuvix Labs reserves the right to update or change these Terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Products & Use

All products sold by Rejuvix Labs are intended for topical use only. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional before use, particularly if you are pregnant, nursing, have a medical condition, or are taking medications.

3. Orders & Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed in AUD and include GST where applicable.

  • We accept major credit cards, PayPal, and other secure payment methods.

  • Once payment is processed, you will receive an order confirmation email.

4. Shipping

  • We ship Australia-wide and offer tracking on all orders.

  • Orders are usually processed within 1–2 business days.

  • Shipping times may vary based on location and external courier conditions.

  • It is the customer’s responsibility to provide accurate shipping details.

5. Returns & Refunds

We proudly offer a 30-Day Money Back Guarantee. If you’re not satisfied with your purchase, you can request a refund (see full policy below). Returns must comply with the conditions outlined in our Refund Policy.

6. Intellectual Property

All content on this site—including logos, branding, product names, text, graphics, and images—is the property of Rejuvix Labs and may not be copied, used, or reproduced without written consent.

7. Limitation of Liability

To the extent permitted by law, Rejuvix Labs shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

8. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be handled in the courts of Victoria.

9. Contact Us

Questions about these Terms & Conditions should be sent to:

support@rejuvixlabs.com.au

30-Day Money Back Guarantee

We stand by the quality and effectiveness of our products. If you’re not 100% satisfied with your purchase, you can request a full refund within 30 days of receiving your order.

How to Claim a Refund:

  1. Email us at support@rejuvixlabs.com.au with your order number and reason for your request.

  2. In some cases, we may ask for photos or a brief explanation to help improve our products.

  3. We’ll process your refund within 3–5 business days once approved. Refunds are issued to your original payment method.

Conditions:

  • The request must be made within 30 days of receiving your order.

  • Refunds apply to first-time purchases of a single product only.

  • Shipping fees are non-refundable.

  • If the item was part of a bundle or promotion, partial refunds may apply.

We’re here to help and ensure your experience with Rejuvix Labs is a positive one.

For all returns and refunds: support@rejuvixlabs.com.au

 

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